Refund policy
Return & Refund Policy
At Heart Print Heaven, we want you to love your purchase. If something isn't right, we're here to help!
Returns
Most of our products are non-returnable, but if you receive an incorrect, damaged, or defective item, please contact us within 30 days of purchase for a resolution.
Eligibility for a Refund
To qualify for a refund, your item must meet the following conditions:
- The product was received damaged or defective.
- The request is made within 30 days of the purchase date.
- The item is unused and returned in its original condition.
Refund Process
If your return is approved, we will issue a full refund to your original payment method. Shipping costs for returns may not be covered unless the item is defective or incorrect.
How to Request a Refund
To start the process, contact us at heartprintheaven@gmail.com with your order number and a description of the issue. Our team will guide you through the next steps.
For any questions, feel free to reach out at heartprintheaven@gmail.com.
This policy is subject to change at any time without notice.